Customer Service Representative

Onsite | Up to ₱20,000 Monthly Basic Salary | Full-time

• Up to ₱20,000 monthly basic salary
• Competitive compensation package
• Performance-based incentives
• Paid training from Day 1
• Career growth and development opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

Note: Compensation, incentives, and additional benefits may vary depending on the assigned account, client program, and employment offer. Complete details will be discussed during the recruitment process.

We are looking for customer-focused individuals to join our team as Customer Service Representatives. In this role, you will assist customers by answering inquiries, resolving concerns, and providing accurate information across various communication channels. Your goal is to deliver exceptional customer service while ensuring every interaction is handled professionally, efficiently, and with empathy.

This role is ideal for individuals who enjoy helping others, communicating with customers, and building a long-term career in the BPO industry.

• Handle customer inquiries via phone, chat, or email
• Provide accurate information and appropriate solutions to customer concerns
• Resolve customer issues efficiently while delivering excellent customer service
• Maintain professionalism and empathy during every customer interaction
• Document customer interactions, concerns, and resolutions accurately in the system
• Escalate complex issues to the appropriate support teams when necessary
• Meet established quality, productivity, and customer satisfaction targets
• Adhere to company policies, procedures, and quality standards

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• At least 6 months of BPO experience
• Good English communication skills, both verbal and written
• Strong customer service, interpersonal, and problem-solving skills
• Basic computer proficiency and multitasking abilities
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

• Onsite work arrangement
• Full-time position
• Shifting schedule
• Paid training provided from Day 1

Join an organization that values continuous learning, teamwork, and career growth. We provide structured training, ongoing coaching, and opportunities to strengthen your customer service, communication, and problem-solving skills while building a rewarding career in the BPO industry.

Davao City (Onsite Only)

Caldwell Communications is committed to connecting talented professionals with rewarding opportunities in the BPO industry. We provide a professional recruitment experience and support candidates in building long-term careers through continuous learning, development, and growth opportunities.

If you have at least 6 months of BPO experience and are ready to take the next step in your career, we encourage you to apply today. Join our team as a Customer Service Representative and grow your career in a dynamic, professional, and supportive work environment.