Job Title: Customer Service Representative (Multiple Accounts)
Location: Onsite – Robinsons Cyberscape Omega, Ortigas, Pasig City
Schedule: Rotating Shifts (Must be open to shifting schedules, weekends, and holidays)
Open Positions
1. Customer Service Representative – E-Commerce Social Media (Blended: Voice & Non-Voice)
- Start Date: September 7, 2026
- Role Overview: Provide exceptional support across phone, chat, and social media channels for a global e-commerce client.
- Qualifications:
- College graduate (any 4-year or 2-year degree)
- Minimum of 6 months international BPO experience
- C1 Advanced Written and Verbal English Communication Skills
- Typing proficiency: Minimum 40 WPM with at least 85% accuracy
2. Customer Service Representative – Premium Airline Account (Voice)
- Start Date: September 3, 2026
- Role Overview: Handle inbound flight reservations, booking changes, and high-touch customer inquiries for a world-class airline brand.
- Qualifications:
- Completed at least 1st year, 1st semester in college (no active back subjects)
- Minimum of 1 year international BPO experience
- C1 Advanced Written and Verbal English Communication Skills
- Typing proficiency: Minimum 35 WPM with at least 95% accuracy
- Advantage: Previous experience handling Chat or Email channels
Core Responsibilities
- Handle customer inquiries efficiently while adhering to account-specific quality standards and response times.
- Resolve booking, product, or order issues accurately using internal tools and CRM systems.
- Maintain clear, empathetic, and professional communication across assigned channels (Voice, Chat, Email, or Social Media).
- Adapt flexibly to rotating schedules, night shifts, and changing business requirements.
