KEY RESPONSIBILITIES
You will:
- Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards.
- Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas.
- Maintain detailed and current knowledge of the company's/assigned client's products and services.
- Analyze customer service needs for communication to service and technical departments, when applicable.
- Requires ability to navigate a computerized data entry system or other relevant applications.
QUALIFICATIONS & REQUIREMENTS:
- Minimum Highschool Graduate
- With 6 Months BPO Experience or any US Customer Service Background.
- College graduates with no experience are welcome to apply
- Candidate must be flexible to work at any shift
Work Schedule: Graveyard shift
Work Setup: Work-on site
