The purpose of the role is to attend to calls received through the BPI MS Trunk line and assist clients on inquiries and concerns related to claims.
Duties & Responsibilities
- Answer all incoming calls and handle customer inquiries and complaints to achieve target call answer rate.
- Resolve complaints within agreed turn around time.
- Update Client database as provided during transaction handling.
- Achieve high satisfaction rating from customers.
- Timely acknowledge emails and coordinate with various units to address clients requirements.
- Work within the approved budget of the unit through monitoring and control of expenses.
- Pass the Quality Assurance (QA) and Customer Satisfaction Survey (CSAT).
- Ensure completeness of PIUs Transaction logs.
Qualifications
- Graduate of any Bachelor's Degree.
- Preferably has experience in voice accounts.
- Good set of communication, analytical, negotiation, good inter-personal and problem solving skills.
- Knowledge in advanced MS Applications.
