Customer Service Representative I
Functionality: CSM, CSR I
At Boundless | RapidVisa Phils. Inc.
Cebu, Philippines
Who Boundless Is
We're a team of immigrants and experts who have struggled with our own journeys through the complex, high-stakes U.S. immigration system. That is why we are building deeply customer-centric products and experiences to become the default trusted partner for all families and businesses. We are the largest player in the family immigration industry, and a high-growth challenger serving corporate clients. Across both consumer and business segments, we've aided over 100,000 individuals in their quest for U.S. residency.
We're backed by influential venture investors around the country, including Foundry Group (led by Brad Feld), Trilogy Equity Partners, Pioneer Square Labs, Emerson Collective (Laurene Powell Jobs foundation), Two Sigma Ventures, and Jerry Yang.
Today, we are a dynamic growth-stage technology company with 350+ employees across the U.S. and Philippines. We are growing both organically and through strategic acquisitions. We are well-capitalized and positioned for long-term success.
Your Mission
Build delightful, informative customer experiences to drive our brand of providing extensive support in every family's life-changing immigration journey
As the Customer Service Representative, you will be a brand ambassador for RapidVisa and/or Boundless and provide a high level of customer service in resolving issues proactively, quickly, and effectively. To further build more authentic customer relationships and increase customer loyalty, the ideal teammate would enjoy talking to people through answering incoming calls, emails, and chat.
In this role, you will be working closely with our Team Leaders, Trainers, and QA Specialists.
What You'll Do
- Communicate with customers via phone, email, and chat
- Provide knowledgeable answers to questions about the product, pricing, and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Update customer information in the company's database as part of key result areas in every transaction
- Conduct proactive consultative needs analysis and provide best product recommendations to new and existing customers
About You:
- At least 1 to 3 years of relevant work experience in a call center setting
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multitask, organize, and prioritize work
- Open to learning and able to apply acquired skills efficiently
What We Offer
You will be part of a dynamic workforce in an environment where you will collaborate with the expert and elite talents in the online immigration services industry.
You can cultivate your skillfulness and dexterity amongst us as you experience a highly creative culture built on loyalty and responsibility to our partners while having a lot of fun at work.
Great company perks and benefits await you!
- Annual salary appraisal and regularization merit: We recognize great team mates and reward them for exemplary performance and dedication at work.
- Monthly attendance incentives: We believe that consistent presence enables our team mates to learn and become better providers for their customers.
- 15 PTO credits per year and 3 days off in December: We encourage our team mates to take advantage of their leave credits should they feel sick or wish to take a vacation.
- Meaningful health insurance package: We give health insurance support for you and your dependent.
- Statutorily mandated benefits: We ensure each team mate has their statutory contributions and 13th-month pay up-to-date.
- Free coffee and weekly meals provision
- Free transportation services: We prioritize your health and safety as you work on-site, so you will be provided pick-up and drop-off transportation access.
- Collaborative engagement sessions and major company-wide sponsored events: We allocate a budget to cultivate engagement and fun in our work environment.
