Onsite BGC, Taguig | Monday to Friday, 9:00 AM 6:00 PM
WFH - Saturday, 9:00 AM - 6:00 PM
At Bossjob, we believe driving change through technology is a fulfilling opportunity. As our Client Success Representative, your main responsibilities include:
- Provide clients with timely, quality support by understanding and addressing their concerns via chat, email, or phone.
- Monitor and respond to client inquiries, escalating or collaborating with other teams when needed.
- Share insights on recurring issues and trends to help improve products and processes.
- Develop and suggest better ways to enhance the overall customer experience.
- Continuously improve product knowledge as new updates roll out.
- Review and approve employer job postings and company accounts to ensure quality and prevent fraud.
- Maintain platform credibility by identifying and removing spam, fraudulent jobs, companies, or profiles.
- Moderate candidate profiles to ensure adherence to guidelines.
- Perform other related tasks as assigned by the direct manager.
What we expect from you:
- Bachelor's degree in Business Management, Economics, or related field (preferred).
- 13 years of Customer Service experience in BPO or similar industry (preferred).
- Strong verbal and written communication skills.
- Flexible with work hours and open to shifting schedules.
- Problem-solving skills, tech-savvy, and proficient in customer support tools.
- Patient, empathetic, and solutions-oriented.
- Strong organizational skills and ability to manage high volumes of interactions.
- Comfortable working in a fast-paced environment.
Nice to have:
- Entrepreneurial mindset.
- Adaptability to a startup environment.
