Customer Service Representative

Responsibilities:

• Maintain strong customer relationships by responding professionally and appropriately to inquiries.
• Manage the customer service process from start to finish, including asking customers about their issues, troubleshooting solutions, assembling and forwarding information, and verifying the customer's understanding of that information.
• Document all customer calls, inquiries, and actions, and follow up with customers after a solution has been presented.
• Escalate customers inquiries to the appropriate department when needed.
• Research and stay up to date with company products, services, and processes.
• Keep track of customer service accounts and relevant data.
• Recommend process improvements and identify new product and service opportunities based on customer needs.

Qualifications:

• At least 1 year CSR experience
• At least 2nd year undergrad
• Strong written and verbal communication and customer service skills.
• Ability to handle a variety of customer needs and provide solutions accordingly.
• Comfortable multitasking and learning different customer service management applications.