Customer Service Representative
- Posted 2 months ago
- Be among the first 40 applicants
Job Description
Customer Service Representative Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
More Info
Key Skills
About Company
Skills:
Customer Support, CRM or ticketing systems, basic office software tools, Customer Service
Skills:
customer service, financial account servicing, researching transactions, navigating online banking platforms, contact center support, documenting activities, Problem Solving, Financial Services, Banking, B2B customer service, Effective Communication
Skills:
Order Management, Customer Relationship Management, After Sales Support
Skills:
Vietnamese (written and spoken), Interpersonal Skills, Customer service, Problem-solving, Multiple applications and computer systems, Technical support
Skills:
Time Management, Communication Skills, Customer support software, Problem-solving, Data Entry