Customer Service Representative
- Posted 2 months ago
- Be among the first 40 applicants
Job Description
Customer Service Representative Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
More Info
Key Skills
About Company
Skills:
online communication tools, DTF transfer products, inside sales, customer service, phone-based support
Skills:
Compliance, identity verification, Fraud Prevention, Case Management, CRM ticketing, Customer Support
Skills:
patient support , customer service, balance billing payment processing, Appointment Setting, payment arrangement dispute resolution
Skills:
Shopify, Salesforce Crm, order processing, Starshipit, eCommerce platforms, Customer Support
Skills:
Customer Support, Attention To Detail, Recordkeeping, Organization, Issue Resolution, CRM ticketing system, Troubleshooting