General Functions & Tasks
To Support Internal and External Customer
- Provide quotation and address inquiries (availability, price, Lead Time, etc.) from customers.
- Receive, process, and expedite parts orders.
- Communicate with customer the needed purchase order or down payment and full payment prior to ordering or delivery.
- Provide regular update on customer orders status.
- Process and coordinate releasing (including invoicing) of received orders for delivery to site or customer delivery address.
- Process replenishment order from project sites other than OceanaGold in Didipio.
- Coordinate with factory, logistics and DI documents required for the ordered goods. (example: NTC permit, DOE, Dangerous goods, etc.)
- Address inquiries on availability, price, lead time, etc.
- Provide regular delivery status update.
Related Logistics
- Review all inbound document, invoice, airwaybill, packing list, duties and taxes.
- Request brochure and product specification from technical support group.
- Provide supporting documents to agent, example PO, order acknowledgement, brochure and technical specifications.
- Assist quarterly and yearly stock take at all warehouses
Reporting
- Order intake (Weekly)
- Goods in transit and long overdue orders (Weekly)
Relationships and Authority
- Reports to Parts and Service Manager
- Reports indirectly to Finance
Entry Qualifications And Experience
- Ability to work as a team member of a self-managed group is essential.
- Ability to work and perform unsupervised mandatory.
- High level of initiative, drive, flexibility, and determination to achieve goals and targets set for customer satisfaction.
- Ability to carry out responsibilities in a manner conducive to SMR Occupational Health and Safety policies, procedures, and objectives.
- Have a high standard of interpersonal and communication skills (verbal and written);
- Have highly developed time management and organizational skills.
- Computer literacy (especially MS word/excel essential, and PowerPoint/access may be helpful);
- Familiarity with SMC information systems (Pronto or JBA) and methodologies would be an advantage.
- Understanding of the mining industry.
- Understanding of customer business processes.
- Highly developed customer relations skills.
- Having a positive attitude and being helpful without having to be asked.
- Knowledge of and experience with our product range may be beneficial.
- Exposure to a customer service position with parts interpretation would be a considerable advantage
