We're Hiring: Customer Service Professional/Case Manager!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Customer Service Professional/Case Manager join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Customer Service Professional/Case Manager
Work Arrangement: Work From Office
Location: Philippines - Pampanga (Angeles)
Schedule: Morning shift
Job description:
- Communicate professionally with clients via phone and email to collect required documentation and provide case updates.
- Prepare, review, and complete regulatory and government forms accurately in line with internal guidelines and legislative requirements.
- Liaise with internal teams and external partners to ensure smooth processing of client files.
- Maintain detailed and organized records of all client interactions and case progress.
- Proactively identify missing information, inconsistencies, or compliance gaps and take appropriate action.
- Support debt collection and payment arrangement processes with empathy and professionalism.
- Work independently to manage multiple client cases, ensuring deadlines are consistently met.
- Contribute to continuous process improvement and client experience enhancement initiatives.
Qualification and requirements:
- Excellent verbal and written English communication skills — clear, confident, and professional, with an easily understood accent.
- Strong written ability, particularly in completing forms and documentation with accuracy and attention to detail.
- Analytical and proactive mindset — able to problem-solve independently and apply sound judgment.
- Highly organized and self-managed, with the ability to prioritize tasks across multiple cases.
- Comfortable working in a remote environment with minimal supervision.
Preferred (Nice to Have) :
- Experience in financial services, mortgage administration, insolvency, or debt collection.
- Familiarity with Australian financial or regulatory processes (e.g. ASIC, AFSA, or other government filings).
- Demonstrated leadership potential — an interest in mentoring or training others after the probation period.
- Desire for long-term career growth within an Australian company.
Non-negotiable skills & requirements:
- Excellent communication skills: Clear and confident spoken English (with an easily understood accent) and strong written ability, including accurate completion of government and regulatory forms.
- Analytical and proactive mindset: Demonstrated capacity to think outside the square, identify solutions independently, and exercise sound judgment in complex or changing situations.
- High level of organization and autonomy: Proven ability to manage and prioritize multiple files efficiently, meet deadlines, and work effectively with minimal supervision.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
