Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.
What does a Customer Service Partner do
The Customer Service Partner is responsible for ensuring the efficient and accurate processing of customer requests, inquiries, and issues. This role is crucial for maintaining data integrity, streamlining workflows, and contributing to overall customer satisfaction by resolving behind-the-scenes complexities, managing claims and complaints through their lifecycle, and maintaining internal/external customer portals.
Why do we need you
Order Processing & Fulfilment Support
- Accurately process customer orders through relevant systems
- Verify order details, pricing, and shipping information.
- Coordinate with warehouse and logistics teams to ensure timely dispatch and delivery.
- Investigate and resolve order discrepancies or delays.
- Own and manage all parts of the Car stock replenishment process, ensuring all orders are processed efficiently, accurately and in line with policies and procedures, to ensure they are right first time.
Data Entry & Management
- Maintain and update customer records, accounts, and contact information within the SAP system.
- Ensure accuracy and completeness of all customer-related data.
- Process and input various forms, documents, and customer correspondence.
Claims & Complaints Management
- Receive, log, and categorize customer claims (e.g., damaged goods, lost shipments, service failures) and formal complaints.
- Investigate the root cause of claims and complaints by gathering necessary documentation and coordinating with relevant departments (e.g., quality control, logistics, product development).
- Process and track resolution steps for claims, ensuring timely and appropriate outcomes (e.g., issuing credits and escalating complex issues).
- Maintain detailed records of all claim and complaint interactions
Portal Management
- Process all Customer's Portal requirements included but not limited to new orders, order queries and confirmations, advance shipping notifications, delivery notes and invoices.
- Manage, maintain and update content and information on internal knowledge base portals used by customer service agents to manage Customer portal requests effectively
- Adhere to relevant SLA's in regard to turnaround times
Other Tasks
- To work with the wider team to make recommendations and implement improvements to both our existing processes and our communication with customers and other departments.
- To keep the Manager up to date with issues with any area of the customer experience, to ensure the customer receives an effortless experience.
- Compliance with the company's OHS policy and procedures, code of conduct, travel and entertainment policy and all other relevant company policies and procedures.
- Be an ambassador for the Sealed Air Vision, Mission and Values
What are we looking for in you
KNOWLEDGE / COMPETENCY
- Demonstrates self-awareness
- Takes on new opportunities and tough challenges with a sense of urgency
- Instils trust by gaining confidence of others
- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment.
- Proactive, self-motivated, and results-oriented with a strong customer-centric mindset.
- Proven track record of building and maintaining strong customer relationships and driving customer satisfaction and retention.
- Capable of building collaborative relationships with internal stakeholders
- Excellent verbal and written communication, presentation, and interpersonal skills.
- Able to multi-task, prioritise and comfortable with rapid change
- Attention to detail and high levels of accuracy
Experience / Skills
- Preferred 2 years of experience in an administrative, data entry, or back-office support role, preferably within a customer service environment.
- Experience in order and complaint management
- Capable of working in a dynamic team environment
- Calm & rational thinker able to work under pressure to strict timelines
- Able to identify root cause of issues, develop solutions and challenge current processes for improvement.
- Computer Skills (SAP/ERP Systems, Microsoft Office 365)
- Flexible with work hours – required to cover different time zones/holiday calendars
What are our core values
- Integrity
- Determined
- Innovative
- Collaborative
Why work at Sealed Air
We have a very diverse and inclusive culture.
We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.
If you are looking for a new challenge in a company deemed as an essential service, then we want to hear from you!
Please Note: - You must have
Philippines work-rights to be considered for this job. A detailed job description is available.
No contacts from recruitment agencies please.
Sealed Air does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.
Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of Sealed Air.
Requisition id: 55624
Relocation: No
Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.
- Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at [Confidential Information].
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