Customer Service Officer

WHO we are:

A telehealth platform focusing on transformative, stigmatized health issues. Our goal is to address the Philippines most overlooked and misunderstood health concerns - weight loss, hair regrowth, and sexual health.

WHERE and HOW you can work:

Our head office is located in the heart of Taguig City, at BGC, a vibrant business and lifestyle hub. We offer our employees the benefit of flexi-time, allowing them to enjoy that one last bite of breakfast, savor an extra cup of coffee, or fit in a quick visit to the gym, empowering them to start their day on their terms.

WHAT this role means for you:

This is a full-time on-site role for aCustomer Care Officerwho can communicate with empathy, clarity, and confidence while guiding Filipinos through their personal wellness journeys. If you excel in a fast-paced environment, handle multiple conversations with composure, and find purpose in helping others feel supported and understood, you will feel right at home here.

We are looking for someone proactive, patient, and deeply committed to delivering compassionate service, a communicator who understands that every interaction can shape someone's experience of their own health. If that sounds like you, we would love to hear from you.

You're a match if you:

• Serve as the voice of the brand by engaging with customers via phone, email, live chat or social media by addressing inquiries, order statuses, product information and concerns.
• Resolve customer issues with care and clarity: process returns, manage refunds, escalate complex cases and follow up to ensure satisfaction.
• Maintain updated and accurate customer records in our systems (CRM, tickets, logs) after every interaction.
• Collaborate with internal teams (Warehouse, Marketing, Medical) to support smooth order delivery, subscription queries, product information and patient-care flows.
• Contribute to continuous improvement by offering feedback on trends in customer questions, complaints or suggestions, helping refine our processes and product offering.

Profile Wishlist:

• At least 2-3 years of customer service experience, preferably in eCommerce, retail, FMCG or healthcare/consumer-health industry.
• Excellent Filipino and English communication skills (written and verbal).
• Strong problem-solving skills, patience and ability to remain calm under pressure.
• Comfortable using customer service software, CRM tools and multi-channel communication (phone, chat, email).

Nice-to-Have Goodies:

• Experience in a healthcare or telehealth environment.
• Familiarity with subscription-based business models, fulfilment logistics or eCommerce operations.
• Ability to work in rotational or additional shifts and weekends as needed in support of service hours (subject to additional pay, of course!).

If you've got the spark we're looking for, apply directly through this post or send an email to[Confidential Information].