Job Summary
You will attend to customer enquiries and provide effective service to meet their needs. You will manage and resolve customer complaints, assist with order-related issues, and coordinate with internal teams and external parties to ensure timely and accurate order processing.
Responsibilities
- Respond promptly to customer enquiries to identify and address their needs
- Manage and resolve customer complaints to maintain satisfaction and loyalty
- Use product knowledge to deliver clear and helpful customer service
- Assist customers in resolving issues related to orders and inquiries
- Process daily orders accurately and in detail to ensure smooth operations
- Communicate effectively with various departments and external parties to coordinate timely and accurate order fulfillment
- Support leaders by performing ad-hoc duties as assigned
Required competencies and certifications
- Proficient in both written and spoken English and Mandarin to communicate clearly with customers
- Proficient in Microsoft Office to manage documentation and communication
Preferred competencies and qualifications
- Prior experience in customer service to handle customer interactions effectively
