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FIND YOUR BETTER AT AIA
If you believe in better, we'd love to hear from you.
About the Role
Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints. Provide product and service information to customers and to agents and business partners as appropriate . Identify upselling opportunities to maintain and increase income streams from customer relationships . Recommend and implement programmes to support customer needs . Resolve customer claims and complaints . Develop initiatives to proactively inform and educate customers . Coordinate customer survey with marketing team and develop improvement plans in response to customer survey . May develop and deliver functional / technical training in customer service related areas [Use this profile for positions delivering training for customer service staff]
AIA Group Limited, often known as AIA , is a Hong Kong-based American multinational insurance and finance corporation. It is the largest public listed life insurance and securities group in Asia-Pacific. It offers insurance and financial services, writing life insurance for individuals and businesses, as well as accident and health insurance, and offers retirement planning, and wealth management services, variable contracts, investments and securities.
Job ID: 147345671
Skills:
Outlook, Excel, Customer management tools, Word, E-commerce ordering, Cloud-based systems, Customer service
Skills:
claims handling , Ms Office, insurance processes, billing, customer service or CRM systems, Policy Servicing
Skills:
Customer service software and tools, Data Entry and Management, Social Media Moderation
Skills:
Microsoft Office, crm software
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