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Job Description:
. Maintains customer satisfaction by providing problems-solving resources.
. Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
. Identifies customer service trends and determines system improvements.
. Retail working hours.
Job Requirement:
. Possess good experience to the above.
. Good interpersonal and communication skills.
. Possess customer service skills.
. Able to work retail hours and on weekends.
Job ID: 148563303
Skills:
Service Request Management, Leadership, customer support strategies, Senior Management Review, Customer Service Management, company policies, making orders, Order Management, Maintaining Quality Documentation, safety of customers, Service Quality, Quotations
Skills:
Effective communication and interpersonal skills, Problem-solving and decision-making skills, Supervisory experience in airfreight import customer service and billing, Ability to motivate staff and ensure consistent service quality
Skills:
Customer Relationship Management, Basic reporting tools, Microsoft Office Applications
Skills:
Leadership, customer service tools, coaching, process-oriented mindset, Analytical Skills
Skills:
Digital Transformation, Data Analysis, Service improvement initiatives, Invoicing procedures, Customer service
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