Customer Service Manager (Logistics)

MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC.

5-10 Years

Philippines

Posted 9 hours ago
Be among the first 10 applicants

Job Description

Lead customer service transformation and build a high-impact team.
Grow your career with clear progression and meaningful leadership.

About Our Client

A well-established logistics company with nationwide operations, known for its reliable delivery network and commitment to customer satisfaction. The organization operates its own fleet, enabling greater control over service quality and operational efficiency, and is recognized as a leader in its industry.

Job Description

Lead and manage a Customer Service team, including two supervisors.
Strategically plan and implement improvements to customer service processes and systems.
Drive the transformation of the department, shifting from manual operations to more tech-enabled solutions.
Collaborate closely with other department heads (Operations, Marketing, etc.) to align customer service with broader business goals.
Foster a high-performance culture, turning agents into brand ambassadors and elevating service standards.
Ensure consistent and proactive customer engagement through a more aggressive and strategic approach.

The Successful Applicant

5-10 years of experience in customer service and operations, preferably in logistics or a related industry.
Proven leadership in managing large teams and driving strategic transformation initiatives.
Strong planning, directing, and process improvement skills, with a focus on elevating customer experience.
High emotional intelligence and ability to build rapport across internal and external stakeholders.
Comfortable working onsite and collaborating with senior leadership and cross-functional teams.
Tech-savvy mindset with the ability to modernize manual systems and introduce scalable solutions.
Demonstrated success in turning service teams into brand ambassadors through coaching and culture-building.

What's on Offer

Competitive Compensation Package: Includes fixed pay, performance-based incentives, and statutory benefits.
Health & Wellness Support: Medical reimbursement available for employees and dependents after a qualifying period.
Leave Entitlements: Paid leave benefits provided annually.
Career Advancement: Clear path to promotion into a senior leadership role.
Executive Exposure: Direct reporting line to the President & CEO, with opportunities to influence company-wide initiatives.
Work-Life Balance: Standard weekday schedule with an onsite setup that fosters collaboration and team engagement.

Contact

Ramon Nolasco

Quote job ref

JN-082025-6817593

Phone number

+63277952811