Customer Service Manager

3-5 Years

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Early Applicant

Job Description

Oversee daily customer service operations and team performance
Develop and implement customer service policies and procedures
Train and mentor customer service representatives
Resolve escalated customer issues and complaints
Analyze customer feedback and suggest improvements
Ensure excellent service standards and customer satisfaction
Educational Qualifications: Bachelors degree in Business Administration or related field.
Experience Level: 3-5 years of experience in customer service management.
Skills and Competencies: Strong problem-solving abilities, excellent interpersonal and organizational skills, digital marketing knowledge.
Working Conditions: Office environment, potential for remote work, flexible hours.
Qualities and Traits: Team player with a strong work ethic, technical skills, and exceptional people skills.