Customer Service Manager

Company Description

Global SME Loans Inc. (GSLI) is a leading provider of OFW loans worldwide, catering to Overseas Filipino Workers (OFWs) and Seafarers. Whether you are leaving the country or already working abroad, our OFW loan products are designed to meet your financial needs.

Role Description

This is a full-time on-site Customer Service Manager role located in Marikina/Ortigas. The Customer Service Manager will be responsible for overseeing customer satisfaction, customer service management, customer support, and utilizing analytical skills and effective communication to enhance the customer experience.

Qualifications

• Customer Satisfaction and Customer Service Management skills
• Customer Support and Analytical Skills
• Strong Communication skills
• Experience in managing a customer service team
• Ability to analyze customer feedback and implement improvements
• Excellent problem-solving abilities
• Bachelor's degree in Business Administration or related field