Customer Service / Inside Sales Support (Home-based)

About Us

Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

About the Client

Established in 1996 as a family-run distributorship in Southern California, the company has grown into a premier regional leader serving California, Arizona, and Nevada. For nearly three decades, the organization has represented industry-leading brands in commercial playgrounds, shade structures, splash pads, and outdoor recreation solutions.

The team works closely with landscape architects, municipalities, school districts, and private clients to design and deliver safe, durable, and innovative park environments. Known for fast service, creative project management, and a strong commitment to quality, the company consistently delivers projects on time, on budget, and beyond expectations.

About the Role

This position is a detail-oriented and customer-focused Inside Sales Support Specialist to partner with our Outside Field Sales Representatives. This role is critical in supporting the sales process from behind the scenes by preparing designs, quotes, managing documentation, coordinating with internal teams, and ensuring customers receive timely and professional service. The ideal candidate is highly organized, proactive, and enjoys being the go-to person who helps keep projects moving forward.

Essential Responsibilities:

• Sales Support: Assist Outside Field Sales Representatives by preparing and submitting designs, proposals, quotes, bid packages and orders accurately and on time.
• Research & Support: Gather and provide information on products, pricing, and project requirements to support outside sales efforts. Be a product expert for all our lines.
• Team Collaboration and Communication: Work closely with outside sales to prioritize opportunities, manage deadlines, and ensure sales goals are achieved.
• Pipeline & Small Quote Management: Track and manage open deals, parts quotes, and follow-ups to ensure timely communication with customers.
• Customer Service: Act as a point of contact for customer inquiries, providing quick responses and ensuring a positive experience throughout the sales and post sales process.
• Documentation & Administration: Maintain accurate records in CRM and project management systems, ensuring all customer information, quotes, and communications are up to date.
• Design: Collaborate with outside field sales, vendors, and installation partners to create complete and correct winning playground, shade and fitness designs with a focus on meeting customer needs.
• Process Improvement: Identify opportunities to streamline sales support processes for
• greater efficiency

Education & Experience:

• 1-5 years of experience in sales support, customer service, or an administrative role
• (experience in construction, landscape, or playground industries a plus).

Essential Knowledge, Skills, and Abilities:

• Strong organizational skills with the ability to manage multiple tasks and deadlines
• simultaneously.
• Excellent communication skills, both written and verbal.
• Strong proficiency with Google or Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
• Detail-oriented with strong follow-through skills.
• Team player with a service-first mindset.
• Customer first mentality.
• Strong desire to win.

Work Schedule: Night Shift - Pacific Time Zone (exact hours to be discussed)

Work Setup: Home-Based / Remote

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the I'm Interested button, I hereby allow Outsourced Quality Assured Services, Inc. (Outsourced) to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.