Customer Service for Travel and Retail Accounts - Start ASAP
Customer Service for Travel and Retail Accounts - Start ASAP
torch solutions- Posted 2 days ago
- Be among the first 10 applicants
Job Description
About The Opportunity
A leading business process outsourcing provider specializing in travel and retail customer engagement, we support global brands with high-touch, multichannel customer service operations. Our teams deliver seamless booking support, post-purchase assistance, and account management for top-tier travel platforms and retail marketplaces - powered by real-time systems and a customer-first culture.
About The Opportunity
A leading business process outsourcing provider specializing in travel and retail customer engagement, we support global brands with high-touch, multichannel customer service operations. Our teams deliver seamless booking support, post-purchase assistance, and account management for top-tier travel platforms and retail marketplaces - powered by real-time systems and a customer-first culture.
Role & Responsibilities
Handle inbound and outbound customer inquiries via phone, chat, and email for travel itineraries, retail orders, and account management.
Process bookings, modifications, cancellations, and refunds accurately and within SLA.
Resolve billing, loyalty program, and account-related issues with empathy and efficiency.
Escalate complex cases to supervisors while maintaining clear audit trails and documentation.
Meet daily KPIs for call volume, resolution rate, customer satisfaction, and adherence.
Participate in training sessions and feedback loops to improve service delivery.
Skills & Qualifications
Must-Have
English Proficiency (Written & Verbal)
Customer Service Scripts
Atleast Senior High School Graduate
Able to work on graveyard shifts
Can start immediately
Benefits & Culture Highlights
On-site workstation with ergonomic setup and high-speed connectivity.
Performance bonuses, attendance incentives, and career pathing programs.
Collaborative, supportive team environment with daily huddles and peer recognition.
Skills: customer service,travel,retail
A leading business process outsourcing provider specializing in travel and retail customer engagement, we support global brands with high-touch, multichannel customer service operations. Our teams deliver seamless booking support, post-purchase assistance, and account management for top-tier travel platforms and retail marketplaces - powered by real-time systems and a customer-first culture.
About The Opportunity
A leading business process outsourcing provider specializing in travel and retail customer engagement, we support global brands with high-touch, multichannel customer service operations. Our teams deliver seamless booking support, post-purchase assistance, and account management for top-tier travel platforms and retail marketplaces - powered by real-time systems and a customer-first culture.
Role & Responsibilities
Handle inbound and outbound customer inquiries via phone, chat, and email for travel itineraries, retail orders, and account management.
Process bookings, modifications, cancellations, and refunds accurately and within SLA.
Resolve billing, loyalty program, and account-related issues with empathy and efficiency.
Escalate complex cases to supervisors while maintaining clear audit trails and documentation.
Meet daily KPIs for call volume, resolution rate, customer satisfaction, and adherence.
Participate in training sessions and feedback loops to improve service delivery.
Skills & Qualifications
Must-Have
English Proficiency (Written & Verbal)
Customer Service Scripts
Atleast Senior High School Graduate
Able to work on graveyard shifts
Can start immediately
Benefits & Culture Highlights
On-site workstation with ergonomic setup and high-speed connectivity.
Performance bonuses, attendance incentives, and career pathing programs.
Collaborative, supportive team environment with daily huddles and peer recognition.
Skills: customer service,travel,retail
More Info
Key Skills
About Company