Customer Service for Travel and Retail Accounts - Start ASAP

About The Opportunity

A leading business process outsourcing provider specializing in travel and retail customer engagement, we support global brands with high-touch, multichannel customer service operations. Our teams deliver seamless booking support, post-purchase assistance, and account management for top-tier travel platforms and retail marketplaces—powered by real-time systems and a customer-first culture.

Role & Responsibilities

• Handle inbound and outbound customer inquiries via phone, chat, and email for travel itineraries, retail orders, and account management.
• Process bookings, modifications, cancellations, and refunds accurately and within SLA.
• Resolve billing, loyalty program, and account-related issues with empathy and efficiency.
• Escalate complex cases to supervisors while maintaining clear audit trails and documentation.
• Meet daily KPIs for call volume, resolution rate, customer satisfaction, and adherence.
• Participate in training sessions and feedback loops to improve service delivery.
  
  

Skills & Qualifications

Must-Have

• English Proficiency (Written & Verbal)
• Customer Service Scripts
• Atleast Senior High School Graduate
• Able to work on graveyard shifts
• Can start immediately
  
  

Benefits & Culture Highlights

• On-site workstation with ergonomic setup and high-speed connectivity.
• Performance bonuses, attendance incentives, and career pathing programs.
• Collaborative, supportive team environment with daily huddles and peer recognition.
  
  

Skills: customer service,travel,retail