About The Opportunity
A dynamic player in the Travel & Hospitality BPO sector, we empower global brands with seamless customer experience solutions—handling bookings, reservations, complaints, and loyalty programs for airlines, hotels, and travel aggregators. Our on-site teams in the Philippines deliver 24/7 multilingual support, blending deep industry knowledge with tech-enabled service excellence to drive customer retention and satisfaction worldwide.
Role & Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat for travel bookings, cancellations, upgrades, and loyalty program redemptions.
- Proactively upsell travel packages, add-ons, and loyalty memberships through consultative conversations.
- Accurately input and update customer data, reservation details, and service notes in CRM and property/travel management systems.
Preferred
Skills & Qualifications
- High School (old curriculum/SHS) No customer service required
- Excellent English Communications Skills
- Can start immediately
Benefits & Culture Highlights
- Competitive salary + performance bonuses + travel perks for team members
- On-site workspace with modern amenities, free meals, and transport allowances
- Clear career progression path into team lead, trainer, or quality assurance roles
Skills: customer service,bpo,travel
