Customer Service for Travel and Hospitality Account - No Experience

About The Opportunity

We are a fast-growing outsourcing partner in the Travel & Hospitality sector, connecting top global brands with skilled customer service talent across the Philippines. Our team supports airlines, hotels, and leisure platforms by delivering seamless, empathetic, and solution-driven customer experiences — 24/7.

Role & Responsibilities

• Handle inbound/outbound customer inquiries via phone, email, and chat for travel bookings, cancellations, and modifications.
• Resolve customer issues with speed and empathy — from missed connections to refund requests — using approved SOPs.
• Collaborate with internal teams (operations, finance, compliance) to escalate and resolve complex cases.
• Maintain KPIs for first-call resolution, average handle time, and customer satisfaction scores.
• Participate in daily huddles, training, and quality assurance feedback sessions to continuously improve service Delivery.
  
  

Skills & Qualifications

Must-Have

• Strong English communication — written & spoken
• Basic computer literacy — MS Office, browsers, CRM tools
• Customer service mindset — patience, empathy, problem-solving
• Ability to work flexible shifts including nights, weekends, holidays
• High school diploma or equivalent
• Willingness to learn industry-specific platforms (GDS, Amadeus, Sabre)
  
  

Preferred

• Travel or hospitality exposure (even personal travel planning counts)
• Experience with ticketing systems or reservation tools
  
  

Benefits & Culture Highlights

• Work in a modern, on-site facility with free meals & transportation allowances
• Structured training + growth path into team lead or specialist roles
• Employee wellness programs, performance bonuses, and career milestones
  
  

Skills: amadeus,gds,customer service,airlines,sabre,crm tools,travel