Customer Service for Retail & Ecommerce - No Experience Needed
- Posted 10 days ago
- Be among the first 10 applicants
Job Description
Role & Responsibilities
Must-Have
- Respond to customer inquiries via chat, email, and phone with speed, accuracy, and empathy — resolving issues from order tracking to returns.
- Guide customers through product features, promotions, and platform navigation using predefined scripts and live knowledge bases.
- Input and update customer data in CRMs and ticketing systems, ensuring records are accurate and audit-ready.
- Escalate complex or high-risk cases to supervisors with clear context and recommended next steps.
- Participate in daily huddles, quality assurance reviews, and ongoing training to stay aligned with brand protocols.
- Meet daily performance targets for response time, resolution rate, and customer satisfaction scores.
Must-Have
- At least HS Graduate (old curriculum) / SHS Graduate
- No experience required but looking for quality candidates
- Fluent written and spoken English
- Basic computer literacy (Windows, Excel, Chrome)
- Strong listening and problem-solving aptitude
- Comfortable working in a fast-paced, metrics-driven environment
- Willingness to work rotating shifts including weekends and holidays
More Info
Key Skills
About Company