About The Opportunity
A dynamic BPO and customer experience solutions provider servicing top global retail brands, we specialize in delivering frictionless, empathetic, and results-driven customer support to elevate brand loyalty and satisfaction. Our teams operate in fast-paced, high-volume environments—turning everyday inquiries into retention opportunities through personalized, efficient, and compliant service delivery.
Role & Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat for retail account partners.
- Accurately document all customer interactions, case notes, and resolution steps in the support system.
- Escalate complex or high-risk issues to supervisors or specialized teams following documented protocols.
- Participate in ongoing training, quality assurance audits, and team huddles to continuously improve service delivery.
Skills & Qualifications
Must-Have
- No Experienced Needed
- Must be amenable to work onsite
- Fluent English communication (spoken and written)
- Basic computer proficiency (MS Office, email, web browsers)
- Customer service orientation with empathy and patience
- Ability to follow processes and work in structured environments
- Flexibility to work rotating shifts including weekends and holidays
Skills: customer service,retail,bpo
