About Offshore Launch
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Why Join Offshore Launch
- Impact the growth and success of small and medium-sized businesses.
- Work in a people-first, remote environment that values growth and ongoing development.
- Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
- Contribute to a culture that values partnership, service, and excellence.
Your Role
As an employee of Offshore Launch, you are being hired for a unique role within a target Client's company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client's business for multiple years.
You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:
- Membership in the Offshore Launch Slack workspace
- Bi-weekly All Team meetings
- Monthly reviews
Your job is to help the Client succeed.
Our job is to help you succeed.
About the Client
As our Remote Office Assistant, you'll own permits, paperwork, numbers, and follow‑through so the owner can stay in the field selling and serving. If you're detail‑oriented, love creating order, and want to support a small business that treats reputation and honorable service like life and death, this role is for you.
Responsibilities
- Answer incoming calls, schedule appointments in Service Titan, and dispatch technicians as needed.
- Handle customer calls professionally and correspond with other team members.
- Utilize ServiceTitan dashboards to track and manage leads.
- Follow company scripts and prompts to ensure a smooth customer booking process.
- Communicate with technicians and oce manager to provide job details and updates.
- Ask relevant service related questions to gather necessary information for service calls.
- Maintain detailed and accurate customer records in the CRM system.
Requirements
- Proven experience in an operations supporting a small business. (Home service a huge plus)
- Comfortable working in CRMs or job management tools and confident learning platforms like ServiceTitan quickly.
- Strong English communication skills in writing and on calls, with the ability to clearly summarize information and action items.
- High attention to detail and consistency in working with numbers, spreadsheets, and simple reports.
- Self-directed and organized, able to manage recurring tasks and small projects without constant follow up
Compensation & Benefits (to be provided by Offshore Launch)
- Up to $1500/mo depending on experience
- Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents.
