Customer Service for Healthcare Account
Customer Service for Healthcare Account
torch solutions0-2 Years
- Posted 12 hours ago
- Be among the first 10 applicants
Job Description
About The Opportunity
A fast-growing healthcare outsourcing firm based in the Philippines, we partner with leading US healthcare providers to deliver exceptional patient and provider support services. Our team plays a critical role in streamlining billing, scheduling, insurance verification, and patient engagement – directly impacting care delivery and revenue cycle efficiency for clinics, hospitals, and specialist practices across the US.
Role & Responsibilities
Must-Have
A fast-growing healthcare outsourcing firm based in the Philippines, we partner with leading US healthcare providers to deliver exceptional patient and provider support services. Our team plays a critical role in streamlining billing, scheduling, insurance verification, and patient engagement – directly impacting care delivery and revenue cycle efficiency for clinics, hospitals, and specialist practices across the US.
Role & Responsibilities
- Resolve billing discrepancies, provide payment options, and escalate complex issues to supervisors.
- Document all interactions thoroughly and deliver daily activity reports to ensure service-level agreement adherence.
Must-Have
- Proficient in English (spoken & written) with clear articulation for US healthcare communication
- Typing speed of 50+ WPM with high accuracy
- At least a HS/SHS Graduate + Atleast 6 months BPO Experience
More Info
Key Skills
About Company