About The Opportunity
Join a fast-growing outsourced customer experience partner supporting leading Food & Delivery Service brands across Southeast Asia. We empower global clients with seamless, high-touch customer support—resolving order issues, handling delivery inquiries, and driving satisfaction for millions of users daily. Based in the Philippines, this is a frontline role that directly impacts brand reputation and customer loyalty in one of the world's most dynamic food-tech markets.
Role & Responsibilities
- Respond to customer inquiries via phone, chat, and email regarding food orders, delivery status, menu details, and billing issues—with speed, accuracy, and empathy.
- Escalate high-priority or unresolved issues to supervisors or partner operations teams with clear documentation.
- Track and report common customer pain points to improve service workflows and reduce repeat contacts.
- Represent brand voice and values—calm, helpful, and professional—during all customer interactions.
Skills & Qualifications
- With 6 months customer service experience
- Fluent English (spoken/written) with clear articulation and professional tone
- Proficient in Microsoft Office (Excel, Word, Outlook) and Windows OS
- Strong problem-solving and active listening skills for conflict resolution
- Ability to multitask in fast-paced, high-volume environments
- Flexible to work rotating shifts, including weekends and holidays
- Previous experience in food delivery, restaurant, or e-commerce customer service
- Basic knowledge of order management systems
Benefits & Culture Highlights
- Competitive base salary + performance-linked incentives
- On-site perks: free meals, transportation allowance, health insurance
- Structured career path with upskilling programs in CX and operations
Skills: chat,chat support,customer service
