Customer Service Executive

• Following communication procedures, guidelines and policies
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Establish good relationship and maintain quality service to clients at all times
• Manage large amounts of incoming calls
• Provide accurate, valid and complete information
• Taking extra mile to engage customers
• Familiarity with TOPAZ system and practices
• Keep records of customer interactions, process customer accounts and file documents
• Provide booking and shipping details and coordinates with Client and other Departments
• Perform other duties that may be assigned from time to time by the Management

Qualifications

• Candidate must possess at least Bachelor's Degree in any field
• At least with 2-5 years of working experience in the related field
• Experience in NVOCC/Shipping/Logistics/Supply Chain/Freight Forwarding industry is a MUST

Required Skills

• Strong phone contact handling skills and active listening
• Customer orientation and ability to respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Highly motivated, organizational and time management skills