Customer Service Executive

Job Description & Requirements

Customer Service

• Provide exceptional customer service by responding promptly to customer inquiries
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution
• Maintain high levels of customer satisfaction through professional communication and relationship-building
• Guide and assist team members, Singapore or Manila team as needed

Sales Management

• Conduct sales activities such as cold calling, lead follow-ups, and sales inquiries with potential customers
• Utilize company-provided leads to reach out to prospects and identify their needs, proposing appropriate products or services
• Meet and exceed individual and team sales targets

Account Management

• Manage a portfolio of existing customers, ensuring that their needs are met, and identifying opportunities for upselling or cross-selling
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Monitor customer accounts and transactions, ensuring accurate and timely processing

Collaboration and Reporting

• Work closely with other departments, such as marketing and product development, to improve the overall customer experience and drive sales growth
• Participate in team meetings and contribute to company sales strategies

Administrative Duties

• Ensure the accuracy of all sales and customer service records
• Handle administrative duties such as processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction
• Utilize CRM systems to efficiently track customer interactions and sales processes

Work Experience Requirements

• Min. 1 year experience in sales related job. Fresh graduates with good working attitudes are welcome as well
• Proven experience in sales or customer service position
• Proficiency in SAP, CRM software and MS Office, with an emphasis on Excel
• Ability to analyze customer needs and present solutions effective

Education Requirement

• Bachelor's degree in business administration, marketing management, or a related field

Competencies

• Able to multi-task with positive attitude
• Team player with high level of dedication, independent, strong analytical skills and able to work with minimum supervision
• Strong Excel skills
• Right Attitude, willing to learn, proactive
• Strong verbal and written communication skills with a customer service orientation
• Excellent organizational and time-management skills
• Ability to work in a fast-paced and dynamic environment