Customer Service Coordinator Home Services

ABOUT THE ROLE

F5 Global Talent is hiring a Service Coordinator to support a U.S. home services company that installs and repairs garage doors.

You'll be the main point of contact for customers — answering calls and emails, scheduling service appointments, managing technician calendars, preparing invoices, following up on payments, and keeping customer records accurate.

This is a customer-facing operations role, not back-office administration. You should be comfortable speaking with customers throughout the day while keeping technicians and schedules organized behind the scenes.

No garage-door experience is required. We're looking for someone organized, dependable, professional on the phone, and comfortable taking ownership of day-to-day service coordination.

This is a full-time, remote role working U.S. business hours.

WHAT YOU'LL DO

• Schedule service appointments and manage technician calendars

• Answer customer calls and emails regarding scheduling, pricing, and service questions

• Resolve scheduling conflicts and communicate changes clearly

• Coordinate daily schedules and job updates with field technicians

• Prepare and send customer invoices

• Follow up on outstanding payments

• Maintain accurate customer records and job information

• Handle general administrative and record-keeping tasks

• Keep customers informed when appointments or technician schedules change

WHAT WE'RE LOOKING FOR

• Administrative, service coordination, or office-support experience

• Strong appointment scheduling and calendar-management skills

• Customer service experience by phone and email

• Professional and confident phone communication

• Experience preparing invoices and handling basic bookkeeping tasks

• Strong data-entry and record-keeping skills

• Familiarity with QuickBooks or similar accounting software

• Strong organization and attention to detail

• Ability to manage multiple tasks independently

• Clear written and spoken English

• Availability to work full-time U.S. business hours

NICE TO HAVE

• Experience in home services, construction, or the trades

• Experience with ServiceTitan, Jobber, or another field-service platform

• Experience coordinating technicians or other field staff

• Experience supporting U.S.-based customers

• Basic familiarity with garage doors or similar home-service products

ABOUT F5 GLOBAL TALENT

F5 Global Talent connects experienced professionals with leading U.S. companies for full-time, long-term remote roles.

We are the direct employer and provide payroll, equipment, HR support, and ongoing support throughout the engagement.

APPLY HERE

https://www.f5globaltalent.com/careers/home-services-admin-001