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  • Posted 12 days ago
  • Over 50 applicants
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Job Description

Responsibilities:

  • Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution.  
  • Be able to service customers on a variety of topics, which can include, but not limited to, providing account transactions details, placing investigations, or on-line navigation assistance.  
  • Customer Service for American consumer banking  
  • Use of CRM tools & collecting/documenting detailed information  
  • Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries.  

Minimum Qualifications / Skills:

  • High School / Senior High School graduates are accepted, College graduates are preferred.  
  • Ability to perform in a fast-paced and high-volume service center.  
  • Ability to multi-task alongside compliance to the process  
  • Shall pose no challenges in adhering to work schedules.  

About Company

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Job ID: 134117967

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