Job Description
Requirements
College graduate of any 4 year course
Proven experience in customer service or clerical roles.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency with MS Office and customer management software.
Ability to handle difficult customers with patience and professionalism.
Attention to detail and accuracy in data entry.
Ability to work independently and as part of a team.
Flexible schedule and willingness to work overtime if needed.
Problem-solving skills and a proactive attitude.
Responsibilities
Respond to customer inquiries via phone, email, and in-person.
Process orders and handle billing and payment issues.
Maintain accurate customer records and update databases.
Resolve customer complaints and escalate issues when necessary.
Coordinate with other departments to ensure timely delivery of products and services.
Assist in developing and implementing customer service policies and procedures.
Provide information about products and services to customers.
Manage returns and exchanges according to company policies.
Prepare reports on customer feedback and service metrics.
Support team members in achieving customer satisfaction goals.
