Company Description
Why You'll Love Working Here:
If you're passionate about helping small businesses succeed, thrive in a collaborative environment, and value candor, impact, and care you'll feel right at home at
Mainstreet (Bench).
We offer a
remote-first culture,
career growth opportunities, and a
supportive, people-first team that celebrates clear communication and client success.
Job Description
Bookkeeping & Account Management
- Accurately categorize transactions, reconcile accounts, and maintain clean ledgers
- Identify and resolve discrepancies with care and attention to detail
- Conduct monthly financial reviews to ensure every client's books are accurate and up to date
Client Support & Communication
- Serve as the main point of contact for your clients small business owners who rely on your guidance
- Provide empathetic, professional, and clear communication across chat, email, and phone
- Build strong relationships by explaining financial information in a way clients can easily understand
Problem Solving & Ownership
- Take initiative to identify and resolve client concerns proactively
- Own the client experience from start to finish, ensuring satisfaction and trust
- Collaborate with internal teams using tools like Bench App, Salesforce, and Slack
Qualifications
- 1+ year of experience in bookkeeping, auditing, or tax preparation
- 2+ years of customer-facing or client service experience ideally supporting U.S.-based clients
- Excellent spoken and written English proficiency (clear, confident, and professional communication is a must)
- A strong customer service mindset with the ability to explain financial information clearly and empathetically
- Proficiency in QuickBooks, Xero, or similar accounting software
- High attention to detail, strong problem-solving skills, and a proactive approach
- Degree in Accounting, Finance, or related field (or equivalent experience)
Additional Information
- Must be based in the Philippines and available to work North American business hours (9 AM 5 PM EST or PST)
- Must meet Bench's minimum hardware and internet requirements for smooth communication and workflow
What We Offer
- 100% remote-first flexibility
- A collaborative, tech-savvy, and people-focused culture
- Ongoing learning and development opportunities to grow your career
