Customer Service Associate Voice Contact Centre

WE'RE HIRING | Customer Service Associate – Voice Contact Centre

Location: Philippines

Industry: Banking & Financial Services

GSS HR Solutions is looking for customer-focused professionals to join a Voice Contact Centre team, delivering high-quality customer service in the banking and financial services domain.

Key Responsibilities:

Handle inbound customer calls related to banking and financial services.

Assist customers with account-related queries and transactions.

Resolve customer concerns at the first point of contact.

Meet key performance indicators (KPIs), including customer satisfaction, resolution, and Average Handling Time (AHT).

Ensure compliance with company policies, procedures, and regulatory requirements.

Maintain service quality and productivity standards.

Candidate Requirements:

HSC with a minimum of 18 months of contact centre experience.

Graduates with at least 9 months of contact centre experience are preferred.

Inbound customer service experience is an advantage.

Strong English communication and interpersonal skills.

Basic understanding of banking and financial products.

Willingness to work rotational shifts, including night, midnight, and graveyard shifts, weekends, and holidays.

Ability to work in a target-driven, fast-paced environment.

Interested candidates

Please share your updated CV at [Confidential Information]