Customer Service Associate - Urgent Hiring!

Job Description

Primary Function

The associate manages customer service support for order management and cash management (e.g. execute checks and tasks in SAP and customer portal, flag mismatches/defects, following standard operating procedures) as well as customer service support for Advertising invoice management.

Responsibilities:

• Manages and executes tasks according to HQ departmentinstructions and requests
• Responds to HQ departmentemail inquiries in a timely manner
• Searches required information using available resources
• Executes daily or ad hoc order checks in SAP and customer portal
• Adjusts order lines in SAP and in customer portal
• Flags order and delivery related mismatches/defects to HQ department
• Executes booking related checks and tasks
• Creates credit/debit notes in SAP
• Creates and tracks financial disputes in customer portal
• Creates approval requests for price maintenance/changes
• Flags automation related issues (e.g. bot, Macros) to HQ department
• Executes checks for advertising invoices
• Flags defects related to advertising invoices to HQ department
• Adds booking details for advertising invoices in PISA approval system
• Participation with service optimization through continuous improvement process activities
• Taking part in training and other learning opportunities to expand knowledge of company and position

Qualifications

• With at least 1 to 2 years experience in customer service environment (Order and Cash Management)
• Good English communication skills (verbal and written)
• Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook)
• A natural communicator, adapting your style to each customer
• Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
• Innovative and solution orientated mind-set
• Ability to work under pressure and good team engagement
• Amenable to work at night
• Willing to work asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.