Main Duties and Responsibilities:
- Render good customer service to the club members
- Work in unison with the Marketing Team and Slot Machine Technical Team relating to promo implementations, assist in the upkeep of slot machines and other interdepartmental communications and tasks
- Assist new members in signing up and educating them on how to use membership cards through our cashless system
- Conduct regular site inspection
- F&B monitoring for signing and verification of orders
- Encoding, counterchecking and validations of order slips
- Issuance of car parking validation to VIP members
- Coordinate the implementation of Marketing & Promotion activities with the Marketing Department
- Assist VIP members in Item Redemptions and Redemption of Raffle Tickets
- Handles the Daily Player Tracking Record or DPTR
- Text updates of Grand and Major Jackpots, including Big Payouts of P50,000 and above
- Report to Branch Head, incidents, jackpots and repair needed at the site
- Assist PAGCOR staff whenever the need arises
- Good outlook presentation
- Establish good rapport with VIP members and guests
- Task in doing the minutes (weekly coordinated weekly meeting)
Qualifications:
- High School Diploma or Bachelor's or equivalent
- 1-year customer service experience in a fast-paced environment required; casino industry is good to have
- Consistently demonstrates clear and concise written and verbal communication skills
- Highly proficient in Microsoft Office
