Customer Service Associate

Job Description

• Provides advice and guidance to customers from various backgrounds for tools, products, platforms, etc. via call, e-mail, chat and social media (inbound / outbound)
• Be the image of the company and service and ensure high customer experience by answering, escalating and following up all requests
• Follow the company's Internal Regulations, policies as well as the service's work instructions and processes
• Fulfill additional assignments (e.g. support colleagues across all sites, setup of new services)
• Achieve the individual and service key performance indicators

• Strive to continuously develop and improve the processes

Qualifications

• Minimum 6 months experience in customer service environment
• Good English communication skills (verbal and written)
• Basic knowledge in MS-Office (Excel, Word, Power Point, Outlook)
• A natural communicator, adapting your style to each customer
• Confident and willingness to learn, with the ability to deliver an excellent customer experience from start to finish
• Innovative and solution orientated mind-set Ability to work under pressure and good team engagement
• Amenable to work at night
• Ideally having already experience in a customer service environment and social media
• Willing to work asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.