Customer Service Associate (Remote, 3 months contract)

About us

Since the 1930s, the way we commute, socialize and even how we make payments have changed, and yet our fundamental approach to the healthcare system hasn’t.

At Ordinary Folk, we’re reimagining the building blocks of healthcare, through Noah and Zoey. Noah allows men to receive remote diagnosis and treatment across varying areas of care. Through Zoey, women’s sexual wellness and fertility journeys are supported with thoughtful products and services.

Job Description

Your Team

At Ordinary Folk, our mission is to revolutionize the way people access medical treatment.

We’ve built brands tailored to the differing needs of people across diverse Asian cities, and delivered healthcare solutions the modern way — online and to your doorstep.

Working with medical professionals in each country, who are armed with decades of expertise in their specialized fields, allows us to tailor treatment plans that work for the broad range of individual needs for their local populations.

To support our efforts in Singapore, we are looking for a Customer Service Associate who is empathetic, an active listener and critical thinker to join our Member Experience team.

Responsibilities:

• Deliver exceptional customer service by promptly and courteously addressing customer inquiries, complaints, and feedback across multiple channels (phone, email, chat, social media, etc.).
• Actively listen to customers&apos concerns and requirements, offering suitable solutions or guidance to efficiently resolve their issues and meet their needs.
• Assist doctors in resolving any technical or customer-related issues that arise during consultations, ensuring a smooth experience for both doctors and customers.
• Provide comprehensive and accurate information regarding our products, medicines, treatments, and services to customers, ensuring they are well-informed.
• Document customer feedback and maintain records of customer information, issues, and resolutions using appropriate tools and systems.
• Continuously develop an in-depth understanding of the company&aposs products, services and processes to provide excellent customer service.
• Collaborate with cross-functional teams to address customer concerns and enhance the overall customer experience.

Your Experience:

At least 1 year of experience in a customer service, operations or healthcare-related role, preferably in a telehealth or healthcare setting.

Proven track record of excellent customer service, operations and logistics experience.

Your Skills:

.

• Professional proficiency for written and spoken English to effectively communicate with team members from different countries.
• Exceptional problem-solving skills to address technical or customer issues that may arise and find efficient resolutions.
• Strong customer service orientation with the ability to empathize, listen actively, and provide appropriate solutions to customer inquiries, complaints, and feedback.
• Attention to detail and accuracy in processing customer orders, verifying information, and maintaining records.
• Proficiency in using customer service tools and systems, such as CRM software, ticketing systems, and knowledge bases.
• Ability to work in a fast-paced environment, managing multiple patient interactions simultaneously while maintaining a high level of professionalism and efficiency.

Why join Ordinary Folk

Our mission is to revolutionize the way people access medical treatment. We’ve built brands tailored to the differing needs of people across diverse Asian cities, and delivered healthcare solutions the modern way — online and to your doorstep. Working with medical professionals in each country, who are armed with decades of expertise in their specialized fields, allows us to tailor treatment plans that work for the broad range of individual needs for their local populations.

Looking for the highlights

• We’re one of the fastest-growing healthcare companies in Asia.
• You’ll be working alongside team members who’ve joined us from companies like BBH, Grab, Unilever, Ogilvy and IDEO.
• Join a team of 20 on the ground floor of an exciting start-up ready to blast off.

What is working at Ordinary Folk like

We’re not your stereotypical healthcare company. We’re a bunch of creatives, entrepreneurs and tech-driven individuals from a wide range of cultural backgrounds – all with a focus on delivering better health to people.