Customer Service Associate

Description:

Duties and Responsibilities:

• Attend to customer queries, requests and complaints.
• Attend to walk-in clients.
• Attend Marketing Road Show and assist in processing on-site application.
• Sends out letter/email to welcome new clients, advise on any changes in their address or in their agent and updates cash/stock dividend offer by issuing company.
• Investigates errors in cash/stock positions or payment.
• Monitors undelivered documents
• Prepare collateral valuation reports
• Maintains record of customer complaints

Qualifications:

• Preferably a graduate of Business Administration, Finance or any related course.
• Fresh graduates are welcome to apply
• Must be willing to work in Ortigas Center, Pasig City
• Possess above average oral and written communication skills.
• Possess excellent interpersonal skills
• Proficient in the use of MS Office Applications
• Must be a team player
• Able to work with minimal supervision and can adapt to work pressure.

Requirements:

Skills:
Clerical, Teamwork, Good Communication (listening, verbal, written), Critical Thinking, Interpersonal Abilities, Adaptability/Flexibility, Fast Learner