We are hosting an on-site walk-in application event and would love to meet you in person!Location: 32nd Floor, Robinsons Cyberscape Beta, Ortigas
Date: Monday - Friday
Time: 8 AM - 4 PM
(We highly encourage you to arrive before 11 AM for faster processing)
Position: Customer Service Associate (Non-voice)
Location: Ortigas, Pasig
Work Setup & Shift: Onsite | Dayshift
Why join MicroSourcing Youu0027ll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Our Client,
ReSource Pro, is a 21-year-old leading provider of integrated, innovative operational solutions to US-based insurance organizations including brokers, managing general agents, carriers, and third-party administrators. Our Client, ReSource Pro, supports a wide range of business processes, with a focus on activities requiring deep domain expertise. The Company services its clients through a large and growing base of more than 10,500 employees based in the U.S., China, India, and Serbia with 400+ clients.
As a
Customer Service Associate (Non-voice), you will:
- Process complex insurance tasks and operate various client systems independently.
- Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
- Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
- Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
- Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.
What You Need: Non-negotiables:
- Proficiency in email communication
- Strong problem-solving, data analysis, time management, and planning skills
- Experience in technical or procedural documentation
Preferred skills/expertise:- Familiarity with OPEX and compliance processes
- Background in insurance Level 1
- Minimum of 6 months - 1 year of experience in insurance operations or a related field
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About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth.
Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Terms & conditions apply.
