We are looking for a Customer Service Associate – Non-Life Insurance to assist customers and support the day-to-day operations of our non-life insurance business.
The role will handle customer inquiries, policy administration, claims coordination, and coordination with insurance providers. Training will be provided to help the successful candidate learn the company's insurance processes and products.
Responsibilities
- Assist customers with insurance inquiries and concerns.
- Process and maintain insurance policies and documents.
- Assist with claims and follow up on required documents.
- Coordinate with insurance providers and underwriting teams.
- Follow up on policy renewals and other customer requests.
- Maintain accurate customer and policy records.
- Provide excellent customer service and build good relationships with clients.
- Assist with basic sales and business development activities when needed.
- Ensure proper documentation and compliance with company procedures.
Requirements
- Excellent English communication skills, both written and verbal.
- Customer service-oriented with good interpersonal skills.
- Good organizational and follow-up skills.
- Basic computer and administrative skills.
- Insurance experience is an advantage but not required.
- Willing to learn and undergo training.
- High preference for Candidates from customer service, sales support, or related backgrounds in consumer electronic industry (laptop, mobile phone etc)
