Customer Service Associate - Level 1 (Order Management) - Urgent Hiring!

Job Description

• Follow up customer calls
• Responds to customer's email inquiries in a timely manner
• Process orders, forms, and claims
• Provides product and service information to customers
• Manages and updates customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Manages B2B system updates and processing uploads
• Research required information using available resources
• Manages and resolves customer complaints

Qualifications

• 1 year of customer service associate experience
• Excellent in speaking and writing (English)
• Attention to details and accuracy
• Good interpersonal skills & ability to work with diverse environment
• Team Player
• Amenable to work in UK timezone/ shifting schedule
• Present a positive attitude & accept constructive feedback
• Client oriented
• Knowledge in SAP and Salesforce system
• Basic to advance MS application skills (Excel, Word, Outlook)
• Amenable to work onsite and to start asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.