Customer Service Associate (Level 1- Korean Speaker)

Job Description

• Take responsibility:Receives and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge)
• Reliable implementation:Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
• Conscientious coordination:Keep customer updated of case status and resolution times

Qualifications

• Personality:team player, strong customer service attitude, pro-active, positive can do attitude, and stress resistance in emergency situations
• Knowledge and experience:Minimum 6 monthsexperience in customer service
• Working practice:strong attention to details, quality-conscious and results-driven
• Languages:Fluent communication skills (oral and written) in Korean and Business English
• Education:Bachelor's degree in any field
• Schedule: Willingness to work in rotationschedule (rest day or off will either fall on a weekdays or weekends),holidays and working on-site

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.

Recruitment Process: Online English Exam Interview with HR & Operations (Joint Interview)