Customer Service Associate - L1 (Power Tools)

Job Description

• Follow up customer calls
• Respond to customer's email inquiries in a timely manner
• Process orders, forms, and claims
• Provide product and service information to customers
• Manage and update customer databases
• Data processing and maintaining accurate Customer and Material Master Data
• Management of B2B system updates and processing uploads
• Research required information using available resources
• Manage and resolve customer complaints

Qualifications

• 1 year of customer service associate experience
• Excellent in speaking and writing (English)
• Attention to details and accuracy
• Good interpersonal skills & ability to work with diverse environment
• Team Player
• Amenable to work in a morning shift
• Present a positive attitude & accept constructive feedback
• Client oriented
• Knowledge in SAP system is a plus
• Basic to advance MS application skills (Excel, Word, Outlook)
• Amenable to work onsite and to start asap

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.