Customer Service Associate (German Automotive Account) - Level 1 I Urgent Hiring!

Job Description

The Customer Service Associate position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.

General Job Responsibilities:

• Provides excellent customer service over the phone to vehicle owners according to customer package.

• Assists customers with account and subscription related inquiries refunds, enrollments, changes, account updates, credentials, etc.

• Provides support over the phone to the Police when a vehicle is reported stolen, following the stablished protocols.

• Provides support to clients in topics related to: Connected Drive such as remote unlock, purchase of apps for the vehicle, set up and connect the mobile phone to the car app, set up the customer account.

• Exhibits high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc.

• Performs other functions related to the position.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service and problem-solving abilities.
• Proficiency with computers and various software systems.
• Ability to remain calm and efficient in a fast-paced environment.
• Experience in customer service, dispatch, or a call center is often preferred.
• Amenable to work on nightshift, holidays and working on-site.
• Fresh Graduates are welcome to apply!

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email only.

Recruitment Process: Initial Interview (HR) & Final Interview (Operations) Online Exam

Check out the rewards waiting for you:
Clothing Allowance
Laundry Allowance
Rice Allowance
20% Night Differential
Day 1 HMO + 1 Free Dependent
Insurance Coverage (Life & Accident)
Vacation Leave Credits
Sick Leave Credits
Performance Bonus