Job Description
JOB DESCRIPTION:
Review completeness and compliance of all documents received.
Verify accuracy of agent and license information.
Analyze information to determine proper handling of work.
Encode agent, license and commission information in the system accurately.
Update existing agent record in the system, if needed.
Create and post correspondences, if needed.
Identify the next process based on the workflow and create necessary transactions.
Performs other task that may be assigned from time to time by Team Leader, Manager, Director.
SKILLS AND QUALIFICATIONS:
Associate Role (Customer Service Representative)
Open to college graduates and undergraduate who have completed at least 1 year in college
Must have at least 1 year of BPO experience
Proficient in Microsoft applications
Must be willing to work full time onsite in Muntinlupa, Alabang
Must be flexible with shifts
Ability to adhere to current performance tool that team uses
Coachable - Seeks out and accepts feedback to improve personal performance
Associate Role (Customer Service Representative - Insurance Account)
Open to college graduates and undergraduate who have completed at least 2nd year
Must have 1 year of experience in financial/healthcare/retirement/insurance accounts
Proficient in Microsoft applications
Must be willing to work full time onsite in Muntinlupa, Alabang
Must be flexible with shifts
Ability to adhere to current performance tool that team uses
Coachable - Seeks out and accepts feedback to improve personal performance
Analyst Role
Open to college graduates and undergraduate who have completed at least 2nd year
Must have 2 years experience in retirement/insurance accounts
Proficient in Microsoft applications
Must be willing to work full time onsite in Muntinlupa, Alabang
Must be flexible with shifts
Ability to adhere to current performance tool that team uses
Coachable - Seeks out and accepts feedback to improve personal performance
