Customer Service Associate

Customer Service Associate - Insurance Account

Responsibilities:

• Review completeness and compliance of all documents received.
• Verify accuracy of agent and license information.
• Analyze information to determine proper handling of work.
• Encode agent, license and commission information in the system accurately.
• Update existing agent record in the system, if needed.
• Create and post correspondences, if needed.
• Identify the next process based on the workflow and create necessary transactions.
• Performs other task that may be assigned from time to time by Team Leader, Manager, Director.

Qualifications:

• Open to college graduates and undergraduate who have completed at least 2nd year and with at least 1 year of experience
• Open to college graduates and undergraduate who have completed at least 1st year and with at least 2 years of experience
• Must have 1 to 2 years of experience in financial/healthcare/retirement/insurance accounts
• Proficient in Microsoft applications
• Must be willing to work full time onsite in Gateway Cubao, Quezon City
• Must be flexible with shifts
• Ability to adhere to current performance tool that team uses
• Coachable - Seeks out and accepts feedback to improve personal performance

OTHER BENEFITS:

• HMO on day 1 (₱400K Principal, ₱150K 2 Free dependents)
• 18% Night Differential
• IPB (Annual Individual Performance Bonus)
• Leave credits available (10SL,15VL)
• Life Insurance
• Retirement Plan
• Performance Bonus
• Christmas Bonus
• Loyalty Bonus
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Pan
• Flexible Working Arrangements

DO NOT APPLY IF YOU STILL HAVE PENDING APPLICATION WITH ACCENTURE WITHIN THE LAST 12 MONTHS