General Duties
Responsible in contacting the Buyers with Past Due Accounts under Down Payment Stage through phone or email
Detailed Duties
1. Facilitate outbound calls and emails to inform and discuss the payment status of account of Clients (Past Due - under DP Stage)
2. Review and analyze Clients Statement of Account as well as the account history.
3. Create and endorse ticket request related to payment concerns of Client.
4. Provide assistance to Clients by endorsing Payment Related request within the set turnaround time
5. Escalate critical issues to the Supervisor/Manager
6. Document all call information according to standard operating procedure
7. Willing to work on shifting schedule and weekends/holidays
8. Perform other duties and functions that may be assigned from time to time by the Management
Professional Eligibility
Skills
1. Good telephone manner and clear speaking voice
2. Proficient in MS Office
3. Good comprehension and analytical skills ability to truly understand and process information towards resolution of concerns
4. Strong attention to details
5. Good Interpersonal and negotiation skills.
6. Process oriented
7. Ability to transact in a professional manner
8. Exhibits good analytical skills and explores alternative solutions to reach sound judgement
9. Adaptability to changes implemented by Management as required by operation
10. Ability to work in partnership with others.
Education
Graduate of any 4year course in any field (Business, Communication or Marketing).
Experience
At least 1year experience in Real Estate/Customer Service.
Responsibility
.. FOR CS CAMPAIGNS..
1. Facilitate outbound calls and emails to inform and discuss the payment status of account of Clients (Past Due - under DP Stage)
2. Review and analyze Clients Statement of Account as well as the account history.
3. Create and endorse ticket request related to payment concerns of Client.
4. Provide assistance to Clients by endorsing Payment Related request within the set turnaround time
5. Escalate critical issues to the Supervisor/Manager
6. Document all call information according to standard operating procedure
7. Willing to work on shifting schedule and weekends/holidays
8. Perform other duties and functions that may be assigned from time to time by the Management
