Customer Service Assistant

Description:

As a Customer Service Assistant, you will play a pivotal role in ensuring a seamless and delightful experience for our valued clients. You will be the primary point of contact for inbound inquiries, managing the end-to-end customer journey from onboarding to post-sales support. If you excel in customer satisfaction and thrive in a fast-paced environment, apply now. This role offers room for career growth in our expanding company.

Duties and Responsibilities:

- Responding to incoming inquiries via phone, email, and live chat promptly and professionally.

- Assisting customers with product selection, order processing, and quotation creation.

- Coordinating delivery schedules and ensuring timely fulfillment of orders.

- Providing after-sales support, addressing any issues or concerns promptly and effectively.

- Proactively identifying opportunities to enhance customer satisfaction and loyalty.

- Collaborating closely with sales and operations teams to optimize processes and exceed customer expectations.

Qualifications:

- Excellent communication skills, both verbal and written, with a friendly and customer-centric demeanor.

- Strong organizational skills and attention to detail, with the ability to multitask and prioritize effectively.

- A passion for delivering exceptional customer experiences and building lasting relationships.

-Attention to detail and accuracy in handling customer inquiries, orders and complaints.

-Ability to remain calm and courteous under pressure when dealing with difficult customers.

- Flexibility to adapt to changing priorities and work in a fast-paced environment.

Requirements:

NBI Clearance

Medical

Government Issued ID

Proficiency in Written English

Willing to work Mondays Saturdays

Ability to work in a fast-paced environment

Skills:
(Not indicated)